Returns & Refunds
Returns & Refunds:
1. Products to be returned to us: Where the Consumer Guarantees Act 1993 applies to the Products, and you wish to make a claim under that Act, you must return the Products to us so that we can inspect the Products and identify the source of the fault and whether it is able to be repaired. Subject to section 22 of the Consumer Guarantees Act 1993, it is your responsibility to cover any costs of returning the Products to us
2. No Contracting Out: Except as set out in clause 7.1 nothing in these terms should be taken to limit the operation of the Fair Trading Act 1986 or the Consumer Guarantees Act 1993.
3. Returns must be in as new condition with tags attached unless faulty. We recommend sending returns via registered post as we do not accept responsibility for lost items. Gift cards and promo codes cannot be applied to exchanges. Returns must be made within the 7 days of purchasing unless faulty. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
4. Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Aotearoa Surf will not pay to return these items to you.